Returns and Warranty
At Top Ten Tyres our intent is to provide an exceptional value of products and services. We strive to ensure everything is done to deliver the features and functions that you need. Due to our large range of products and services different warranties apply for different products and services. Most of our products are usually covered by the manufacturers warranty.
Legality on the Road
Cancellations And Return
We do not accept any returns after 14 days from invoice. Cancellations will incurr a 25%-40% restocking fee, Freight charges are NOT refundable if products have been sent, all freight is paid by the customer. Any special order products can not be returned.
Guarantee On Fitments
We will cover all transport fees and replacement fees on all products that are delivered which do not fit your vehicle, unless the car has had any after market modifications (upgrade brakes, lowered suspension etc). Please specify any modification to our staff while ordering to confirm fitment. Top Ten Tyres will not responsible for tyres scrubbing on guards, if you have any problems we recommend to roll the guards. Fitment complications have to be reported to us with in 7 day(s) of delivery.
Warranty On Tyres
Should you discover a manufacturer fault after the purchase on new tyres we will replace your tyre free of charge. If the tyre tread is worn more than 20%, Tempe Tyres will replace the tyre on a pro-rata basis (for example, if a tyre is 40% worn, Tempe Tyres will cover 60% of the cost of a replacement tyre while you will only pay 40% of the cost). Any claims on tyres when received has to be reported to us with in 7 day(s) of delivery.
THE CUSTOMER PAYS FOR SHIPPING AND HANDLING BOTH WAYS ON ALL WARRANTIES.
Warranty On Wheels
The Care Instructions for any alloy wheel must be strictly followed when it comes to the Customers Duty of Care. The customer is liable for any damage caused to the products due to negligence. Any claims on wheels when received has to be reported to us with in 7 day(s) of delivery. Wheels cannot be returned once fitted to the vehicle. CUSTOMER PAYS FOR SHIPPING AND HANDLING BOTH WAYS ON ALL WARRANTIES.
All our wheels are of high lustrous chrome dipped wheels. If there is any problem with the chrome work we will gladly replace them under the following conditions:
Brake dust shall not collect on these wheels due to the fact that Brake Dust crystallises and becomes caustic (like a acid).
If car is to be taken to a car wash no acidic cleaner nor polished shall be used on the wheels otherwise the clear protective coating of the wheel will be stripped causing flaking or pealing which is will make our warranty void..
Proof of purchase must be provided in case of a warranty claim.
Warranty is valid for orginal purchaser of the products and will not be passed on to second owner.
Customer pays for shipping and handling boths ways on all warranties and adjustments.
All products sold the standard manufacturers warranty. We will be happy to help when a warranty problem arises. Beyond the standard manufacturer warranty, there are no warranties, express or implied including any warranty of merchantability or fitment for any particular purpose.